Europe Economics' report for the Citizens Advice Service studied consumer rights in e-commerce parcel deliveries and sought to understand consumer problems; assess whether existing consumer protections are sufficient in parcel deliveries; and provide policy options to improve consumer protections.
Citizens Advice drew on our report (along with another one by Verve) to write their own
report on “Parcel Delivery: Delivery services in the online shopping market”, which they have also published along with a
press release.